- What payment methods can I use?
- We accept VISA and MasterCard. All orders are in $US dollars. Payment can be made via our secure website or call a sales representative with your order.
- Can I order a sample?
- Samples can be ordered for most of the favors we sell. Cost of the favor plus shipping charges apply and can be ordered online or by phone.
- Can I place my order over the phone or fax?
- Absolutely! One of our customer service agents would be happy to take your order over the phone (1-877-FAVOR-55) or you can fax to 1-877-328-6755.
- What if I'm not happy?
- Our #1 goal is to make sure you're happy with your order from BabyFavors.com. We offer an industry leading return policy and even pay for return shipping.
- When will my item(s) ship?
- The estimated ship date is on the product page and shows in your cart when ordering. Feel free to contact us anytime for an update.
- How do you ship my order?
- We use either UPS or FedEX. Your shipping address must be a physical home or business address, these couriers cannot deliver to post office boxes.
- How do I track my order?
- Tracking numbers can be sent to you as soon as your order ships. Contact us to request your tracking numbers if you haven't received them yet.
- What if my items arrive damaged?
- We do our best to properly package all shipments to prevent damage in shipping. However, if your favors arrive damaged please contact us within 5 days of receipt for further instructions.
- What countries do you ship to?
- We currently ship to the USA and Canada. International customers are welcome if you have a North American shipping or forwarding address.
- Do you have a store or a catalogue?
- We are an online service only. However, our customer service agents are here to help answer any questions you may have. Don't forget about our no-hassle free return policy.
- Do you price match?
- We do our best to give you the lowest price but if for any reason you do find a lower price, no problem. We won't only match it, we will beat it!
- Will I be charged taxes or brokerage fees?
- Shipments within the US are exempt from both taxes and brokerage fees. Taxes are charged on shipments to Canada. Brokerage fees may apply on deliveries to Canada.